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Reporting Voice Phishing
Let’s learn how to report voice phishing. With the introduction of various COVID-19-related policies and loan support, voice phishing scams have increased significantly. If you’re a victim of voice phishing, you should report it as quickly as possible. We’ll explain detailed response methods.
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How to Report Voice Phishing
Recently, I saw someone who was victimized by voice phishing while doing banking. They were panicked and rushed to the bank. The police were also there, and it was an emergency.
Voice phishing scams are conducted via phone calls and text messages, and their methods are becoming more sophisticated. Because criminal organizations are based overseas, investigations are often difficult. Voice phishing victims typically experience two main types of damage: financial losses due to wire transfers to voice phishing scammers, or personal information leaks due to accessing suspicious URLs.
If you’ve been a victim of voice phishing, smishing, or hacking, you should immediately report the damage and freeze your account to prevent further losses. Let’s look at how to report voice phishing.
Call the National Police Agency (112) or the Financial Supervisory Service (1332) to report the damage. 보이스피싱 신고 방법
Request a payment freeze from your bank.
Visit the nearest police station (Cyber Investigation Unit) to obtain an incident/accident confirmation certificate. 좋은뉴스
Request a refund from the financial institution where you applied for the payment freeze.
If you’ve been a victim of voice phishing, first report the damage by phone as described above. You can check the information through the Financial Supervisory Service website > Voice Phishing Guard.
Response to Mobile Phone Hacking
Install a mobile antivirus and delete malicious app files.
Remove and reissue any public certificates stored on your mobile device to prevent financial losses due to hacking.
Change your passwords for frequently visited sites.
Change your mobile phone number to prevent phone hacking and other damages. If a malicious file was installed by clicking on a spam URL, it may not be detected by antivirus scans. Therefore, visit a mobile phone service center and reset your phone.
Check for identity theft through the Account Information Management Service (payinfo.or.kr).
Always be cautious with text messages from unverified sources.
Key Contact Information for Reporting Voice Phishing Victims
Financial Supervisory Service (FSS) Victim Reporting Hotline: 1332
National Police Agency (NPA) 112
Korea Internet & Security Agency (KISA) 118
If you receive a voice phishing call or text message, call the FSS (FSS) (1332) or the National Police Agency (NPA) (112) to report the damage. Alternatively, call the customer service center of the financial institution you used to deposit or remit money and immediately report the damage. You should also request a payment suspension.
After reporting a voice phishing attack, you can also obtain a new resident registration card. If your personal information has been leaked, obtain a new ID card to prevent the use of your old resident registration card to open another account. Also, please visit the bank involved in the theft to report the transaction and the details of the damage. Then, visit the local police station and report the incident. Obtain a report confirmation.
If the report is filed quickly and the matter is resolved without significant damage, you should return to the financial institution to receive a refund. When visiting the bank, submit the report confirmation and follow the banker’s instructions.
New Case
Recently, a scammer contacted the mother via KakaoTalk, claiming to be the daughter’s daughter, and attempted to steal her account through KakaoTalk. They asked her to download a link and drain her account. They even opened a fake phone account and leaked her personal information.
In conclusion
This article explains how to report voice phishing. If you’ve been a victim of voice phishing, don’t hesitate for even a second and file a report immediately. Prompt action can help prevent further damage. Furthermore, even after being a victim of voice phishing, don’t panic. Remember to always suspend payments from your bank upon reporting the scam. Being a victim of voice phishing can be exhausting, both physically and mentally. Please refer to the above information to keep your personal information safe, such as by reissuing a new resident registration card and resetting your mobile phone after reporting voice phishing.