The National Health Insurance Service, which is familiar with the word health insurance, is a representative social security institution in Korea. Introduces the customer center phone number of the National Health Insurance Corporation, which anyone can sign up for, and how to quickly connect to a counselor.
1. National Health Insurance Service website
When you go to the hospital, all citizens are required to receive medical insurance benefits. By paying insurance premiums, you are guaranteed various health insurance benefits. Complaints or inquiries related to the use of health insurance can be handled through the customer center. 국민건강보험공단 고객센터
You can quickly access the website of the National Health Insurance Corporation by selecting here. 좋은뉴스
Below is the main screen of the National Health Insurance Corporation homepage. In the menu at the top, there are Civil Service, Health in, Policy Center, Together with the People, and Gongdan Yomojomo.
In the center of the screen, there are quick access to issuance of qualification certificate, insurance premium payment confirmation, refund inquiry and application, insurance premium inquiry and payment, disaster medical expense support information, health checkup target inquiry, family health management, and complaint form data room.
To go to the Customer Center menu of the National Health Insurance Corporation, select View All Menus in the upper right corner.
If you select the entire menu, there is a menu at the top to go to the customer center. In the full menu, you can see all detailed service items for the menu at the top of the homepage. In particular, it is helpful to check how to use the civil complaint service in the menu related to personal complaints.
2. National Health Insurance Service Customer Center website
We are most accustomed to dealing with civil complaints by connecting with a counselor over the phone rather than visiting a branch or branch of the National Health Insurance Service. The National Health Insurance Corporation customer center phone number is 1577-1000. Introducing the main contents according to the use of the customer center.
Customer center main phone: 1577-1000
Consultation Hours: Weekdays 9:00 am to 6:00 pm
Sign Language Counseling: Weekdays from 9:00 am to 6:00 pm
Foreign language consultation: 033-811-2000
Smoking cessation counseling: 033-811-2090
Go to National Health Insurance Customer Center
Use the National Health Insurance Service Customer Center
If you know the ARS configuration diagram in advance when connecting to the National Health Insurance Service Customer Center, you can use the menu you want in the fastest way. The composition of the shortcut number will be introduced in detail below. Numbers in parentheses are all speed dial numbers.
1. Certificate Issuance
Self-qualification certificate (11)
Payment Confirmation Self (12)
Certificate of Qualification Self (13
Confirmation of full payment (14)
Self-payment certificate for the next highest level of self-burden reduction (15)
Number 0 looks up the fax transmission result (10)
2. Health insurance eligibility
Health insurance card issuance self (21)
Loss of qualification (22)
Overseas Immigration Notification (23)
3. Insurance premium payment
Health insurance virtual account issuance (311), pension insurance virtual account issuance (312)
Issuance of health and pension bills (321), Issuance of health insurance bills (322), Issuance of pension insurance bills (323)
Insurance premium inquiry (33)
4. Health checkup and promotion
Application for examination for those who did not take the examination in the previous year (41)
Issuance of health checkup confirmation certificate (42)
Use of health checkup hospital (43)
Smoking cessation counseling (44)
5. Long-term care insurance
General Counseling (51)
Claim consultation (52)
Institutional consultation (53)
6. Foreign language consultation
English Counseling (61)
Chinese Counseling (62)
Vietnamese Counseling (63)
Uzbek Consultation (64)
7. Faxing of forms
Employee Subscriber Qualification Acquisition Report (71)
Employee Subscriber Disqualification Report (72)
Declaration of Acquisition and Loss of Dependent (73)
Business place application report (74)
Declaration of withdrawal from business (75)
Business place change report (76
Application for change in monthly remuneration amount for employee subscribers (77)
Application for refund of overpaid insurance premiums (78)
Confirmation of free residence (79)
Number 0 looks up the fax transmission result (70)
8. Other inquiries
Information on the location of branch offices or unmanned civil application issuing machines (81)
Homepage and health care app information (82)
Use chat counseling (83)
9. Visible ARS (URL text transmission)
0. Counselor Connection
National Health Insurance Corporation ARS
In fact, it is not as easy as you think to connect with a customer service representative of the National Health Insurance Service. Because many people connect, the wait may be long. In particular, it is recommended to avoid peak days and peak hours to connect.
It is recommended to avoid call-intensive days, as the days when premium payment-related inquiries are concentrated are the 10th, 29th, 30th, and 31st. The peak call hours are 9:00 am to 11:00 am and 13:00 pm to 15:00 pm, so it is recommended to avoid these times as well.
National Health Insurance Corporation Call Concentration Day
If it is difficult to connect to a counselor, use a chatbot or chat consultation to quickly process complaints. You can easily use 219 tasks such as various systems, subscriptions, and refunds. The chatbot is available 24 hours a day, and chatting is available from 9:00 am to 6:00 pm on weekdays.
Go to chatbot/chat consultation
National Health Insurance Service Chatbot
3. National Health Insurance Corporation organization chart and branch information
Because the amount of work of the National Health Insurance Corporation is very large, the organization is also diverse and boasts a large scale. If you check the organization chart of the National Health Insurance Corporation and select the relevant department, you can check the detailed tasks and person in charge.
Go to National Health Insurance Service organization chart
Organization chart of the National Health Insurance Corporation
In the case of civil complaints that cannot be resolved through the National Health Insurance Service Customer Center, you must visit the nearest branch or headquarters to handle them directly. Since not every local government in the country has a branch office, you should check the nearest branch before visiting.
Go to National Health Insurance Corporation branch information
If you select a branch, you can see department information, contact information, and detailed information on how to get there.